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Rohan's Coffee Shop Chronicles
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 14, 2017 17:23:55 GMT -5
Hey everyone and welcome to Rohan's Coffee Shop Chronicles!!!
I've finally decided to start a running "blog" of encounters I have with rude/funny/weird customers that come into my work- a coffee shop/cafe . I may also throw in a few memories from my time working at a pizza joint because why not.
To keep things simple, speaking customers will appear in this color and yours truly will appear in my favorite color . Feel free to share your stories as well! ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ Alright, so here's entry numero uno:
Customer: "Gamer Dude" Traits: Rude, arrogant, messy, cheap So Gamer Dude is exactly as his name describes. He comes in for hours at a time to use our wifi and has been known to completely jam up our wifi availability with his gaming..whatever he does. I timed him once and he stayed for a grand total of eight hours, but I'm sure he's stayed longer. On this particular day Gamer Dude, while placing his order, has gone into a lecture about how everybody should treat cashiers and food service workers with respect and tip your waiter/ waitress... blah blah blah. At the end of his speech, he pulls out a dollar from his wallet and flicks it into the tip jar like the guy from the salt server meme. He then realizes that his one dollar tip is actually two dollars stuck together and proceeds to reach into the tip jar to take one of the dollars back while saying " Well we can't have that now, can we?".
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 15, 2017 19:38:49 GMT -5
Customer: Some prissy old ladies
( This one is kind of long- sorry!) So we have a lot of large groups that come in for coffee once a month. Many of them are older ladies who like to meet up and gossip. One particular group is .. picky to say the least.
**Side note: The shop is not full service. This means that you come to the counter to order, and we will bring you your food/drinks but we are not wait staff and don't come back around to check on your table. If you need anything else, you have to come back to the counter. All the ladies know this.**
The ladies have all arrived and have been sitting at their table for a few minutes talking. My coworker and I figured they're not going to be ordering anything and leave them to gossip and enjoy their evening. Their "leader" comes blazing up to the counter with this pissy frown.
"Hi there! What can I do for you?" "...Are you going to come take our orders or not? We're been waiting for you to come over here for five minutes."
My coworker and I end up going to the table and taking their order. As the orders come out, I begin running them out- but the women are all talking and won't stop to see who ordered what. I had run all the orders out except one-because the women wouldn't stop talking long enough to see who was missing their food so after trying to get their attention a few times, I took the order back to the kitchen. As soon as I left the group, it was like they all suddenly heard what I was trying to say and called me back.
I had been standing directly BEHIND the woman the entire time-announcing her order several times. She made EYE CONTACT with me while I was announcing her order to the group and was upset because I "forgot her order". I then had to remake it because " You let it get cold."
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 16, 2017 19:02:15 GMT -5
(From my pizza shop days)
So working at the pizza shop, we got a lot of drunk/ stoned people calling in the evening. I don't know if this girl was drunk or high.. but she wasn't paying attention either way
" Okay, so for your calzone, would you like ham or pepperoni?" " Yes." " Sorry, I'm asking if you want ham or pepperoni.." "..Yes..." " Are you saying you'd like both?" "..No?" " So..what one do you want?" "Umm.."(Long pause)"The small one."
* Internal sigh *" I know that ma'am.. but would you like H-A-M or P-E-P-P-E-R-O-N-I?"
(speaking louder)"Yes!"
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 22, 2017 9:06:01 GMT -5
Customer: Little old Lady
So my friend and I are in the middle of a lunch rush and we're having a steady crowd of people moving through the shop. One of which was a sweet old lady who had come in for some soup.
When she leaves, I went out and cleaned the table she was at so other customers would have a place to sit. I noticed she had a lot of used napkins on the table, but that's really not uncommon- so I threw them away. (^^ This is important later)
About an hour later after things have settled down, we get a call and my friend answers it. She's having a hard time understanding the caller, and talking about our tables.. which is kind of weird and looking through the trash in the main lobby. Then after hanging up, she explains what happened.
Friend:" So.. the older lady in here earlier..did you clean the table she was at?
"Yeah, she had a lot of napkins and stuff-why?"
"..She's missing her teeth.The last place she had them was here.."
While I was clearing off the lady's table, her dentures/teeth were wrapped inside one of the many napkins laying on her table. When taking her dishes to the sink to be washed, I threw the napkins in the trash..where we usually dispose of any food left on plates. So my friend and I had to dig through some nasty stuff..but we found her teeth.
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 23, 2017 20:29:43 GMT -5
So at work, we use these little red trays to serve our sandwiches/wraps to our customers. Since they're plastic, we reused them after washing and sanitizing them. Sometimes customers place them in the trash and we have to take them out.
A woman gets my attention as she is leaving and says she has accidently thrown her tray out and this scenarios occurs:
" Excuse me, I put my tray in the trash. I didn't realize you keep them."
"No problem, I'll get it out. Have a nice day!"
Instead of leaving, she proceeds to stand there and watch me put gloves on before going to the trash and pulling the tray out.
" There's a fork and knife in there too.." (She's now laughing as I proceed to dig through the trash..)
Thankfully it didn't take long to find everything, but I had wash my entire arm because it smelled like garbage.
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 25, 2017 10:31:45 GMT -5
This happened a few nights ago. I get a call at the shop from a woman who is looking for her friend:
"Evelyn Bay, how can I help you?"
"Is Charlene there?"
" ..Umm. I'm not sure. Can you describe her for me?"
" Well... I don't know. She has brown hair..." She then proceeds to go into a lecture about a coat that her friend usually wears.. but not all the time. And sometimes it's a different color- but usually she wears the green one when the weather is gloomy. The tan coat is for nicer days- but she could be wearing that one too.
Luckily, there were only two women in the shop at the time, so it wasn't hard to find Charlene. Such an odd conversation though
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 27, 2017 20:09:39 GMT -5
For the following Story, I decided to use Vocaroo to tell you guys what happened tonight. I wasn't sure how to type it up-and I was kind of pumped lol.
Just becareful when you listen- the sound is kind of loud..and I say "ass hat" a few times.. so yeah. vocaroo.com/i/s1o1Z0tphgoO
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Mar 29, 2017 13:22:45 GMT -5
So Update on my last post ^^ The guy didn't come in yesterday so my manager wasn't able to talk to him about not paying for his food (bummer)- but I had an incident happen yesterday that was almost identical and thought I would share it (link below)
vocaroo.com/i/s0JL0Cv3gc4V
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on May 13, 2017 21:56:47 GMT -5
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on May 13, 2017 22:39:04 GMT -5
So on our front counter, we have several different teas you can pick from. They (depending on flavor) come in a box that holds about 20 teabags. A guys comes up and is looking at the different choices before this conversation occurs: " Do you sell these?". "Tea bags? Yeah! They're $2.07 and come in a medium cup." He shakes his head and picks up one of the boxes that the tea bags come in.
"No, I mean do you sell more than one?" "Ah..yeah. A second bag is fifty cents I think. Did you want two?" No, like, do you sell them... whole?"( He motions to the box the tea bags are kept in)
" Oh, you mean if we sell the individual boxes? I think we do? I can call my manager and ask for the price if you like."
" I mean,do you sell the bags?"
"..Yes.. They're $2.07..??"
" Oh alright, thanks!"
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on May 13, 2017 23:03:48 GMT -5
Another Vocaroo post (because I didn't know how to type this one out)!!
From my pizza shop days, dealing with "Creepy Guy" on the phone.(You don't have to listen to the whole thing. It was longer than expected)
** Turn your volume down before listening! It can sometimes be loud!**
Story Time!
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on May 17, 2017 17:27:22 GMT -5
A woman came into the shop about a week ago. She said she was sent over by her friend across the street and was only told to get her an iced coffee. While my friend tries to help her, it becomes evident that she doesn't really know what she's doing and keeps repeating herself.
(Speaking to my friend):" I-I don't know. She just said to get her an iced coffee."Sometimes, people say "coffee" and actually mean "latte". ( There's a difference, but people assume they're the same.) Knowing this, my coworker tries to confirm that the woman wants an iced coffee-no espresso- and that's when our wagon gets jacked up." No. Well, I don't remember what she wanted. She just said iced coffee. Is there a difference?"My coworker looks at me confused, so I step over to try and help." Hi there! The iced lattes have espresso added to them, along with a flavor if you'd like. The iced coffee, is our dark roast coffee..on ice.. and does not have espresso or flavor.""Are the prices different?"(I show her to the GIANT drink menu hanging above my head and how her that the lattes cost more than just iced coffee. At this point, I'm trying to talk her into getting an iced coffee because they're faster to make..and she'll leave quicker.)
" Oh, I'm just not sure! She said she wanted an iced coffee. I should have just gone to the gas station! Their coffee is two dollars!" Finally, she decides to get an iced coffee for her friend and then decided she also needs something for herself. Handing her the iced coffee she looks at is and says:" This doesn't look like what she usually gets.." She orders a latte for herself- after going in circles a million times over sizes and prices- and realizes it's not what she wanted after paying for it." Hmm, this doesn't taste like I thought. I was looking for something with just coffee. The gas station would have been cheaper.. Oh well!"
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on May 18, 2017 20:29:51 GMT -5
I had just started working at the coffee shop (maybe three months) when a lady came in. I smile as she comes up to the counter."Hello there, is there anything I can get for you?"" Yes, could I please have some water?""Sure! The sun is pretty brutal today, would you like it in a to-go cup?"( Keep in mind, she's been very friendly and casual through our short conversation.)
" Oh, yes that would be great! I can't stay long, I'm waiting for an officer to arrive. I was just in a car accident down the block."
She was so casual about it and (after questioning her multiple times)said that somebody had already called the police and that she didn't need any medical assistance. Then she says (again super casual):
" Oh, no dear, I'm just fine. But may I have another water to go? My friend is still in the car.."
At this point, I'm not sure if she's for real or if I'm being pranked so I walk to the large windows the look out to main street and see two cars in the middle of the intersection down the block with a bunch of people standing around. (No police yet). To me, it looked pretty bad (there was a lot of scrap and glass in the street) so I jump to the worst conclusion I can imagine.)
In the end, nobody was seriously injured but I think one of the vehicles was totaled. The lady's friend was fine and so where the members of the other vehicle ( maybe a few bumps and bruises). I've never seen anyone so casual about being in a wreck before, but I was glad everyone was okay. Scared the crap outa me though
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on May 24, 2017 21:41:46 GMT -5
The way our kitchen is set up, you can see the microwave from where our coffee pots are located. You also get a glimpse of our baking station/ convection oven on the back wall. Our oven is on a special stand so you can see it from where the coffee pots are. It's bulky looking, yellow, and has a large window that lets you see the three baking racks on the inside.
**(Likethis only yellow. Clearly not a microwave)**
"Excuse me, would you be able to microwave my coffee for a few seconds? It's gone cold."" Yeah, totally. Give me just a minute and I'll bring it back for you." I step around to our microwave and the man looks at me confused, pointing to something behind me." I thought you were going to microwave it for me..?"*motions to the baking oven behind me*" I am sir..? I set it for twenty seconds.""Oh! Then..what's that?"*points behind me again*
"...That's an oven..?"
"Oh!! It looks like a microwave!"
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Come to the center of the sun with me |
Shrubbery
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Post by Rohan on Jul 19, 2017 15:42:53 GMT -5
(( Hello all, I hope you're all doing well !! I wanted to share a recent customer story with you while I have some free time ) So this one occurred about two weeks ago. We close at eight, and at the time it was three minutes past close. I had walked to the back of the dining room to lock the back door and turn off the main dining lights. Although the "OPEN" sign was still on at the front, it was very clear that the store was shutting down- I just hadn't turned the front lights off yet.
As I'm coming back towards the front doors, a woman and her two kids enter and immediately notice that over half of the lights are off in the store and then proceed to look at the ice cream flavors so I walk over to greet them..and try to get them out so I could go home.
** Keep in mind that everything has been cleaned and put away for the night.**" Hi there, what can I do for you?" Mom customer-" My boys were hoping to get some ice cream before you close, but they won't pick anything unless they can see what the flavors look like"
I figured it wouldn't take long to help them so, I remove the lids from the side that has the regular chocolate, strawberry etc. because the boys were insisting on chocolate. They then decide they don't want any flavors currently open and want to see the rest of them, so now all twelve flavors have their lids removed, lights on etc. It is now ten minutes past closing time and the mom decided to make conversation by saying: " I don't know why they can't pick a flavor. You must be ready to go home soon aren't you?"
The boys ended up getting chocolate after whining and changing what flavor they wanted several times.
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